Quick Reference Guides

Your relationship with your processor is like any good relationship. You want it to be fair and on solid ground. Here are five items to consider when selecting a card processor:

1. Reputable and Reliable
   Do your research. Make sure your processor has a strong reputation, history of success, and excellent service.
2. Great Customer Service
   Call the processor's 800 number and see how fast they pick up the phone. Make sure your processor offers 24-hour, live phone support 365 days a year.
3. Knowledgeable
   Making a sale isn't enough. If there is a chargeback, you want someone knowledgeable. This can make the difference between making a sale and getting paid for a sale.
4. Reasonable Pricing/Fees
   Shop around. Don't be enticed by teaser rates that expire shortly after you open your account. Don't assume that your bank has the lowest fees.
5. No Hidden Fees
   Make sure your processor discloses all fees, such as chargeback fees and teaser rates. A reputable processor will be upfront about all costs.
6. Integration with Your Accounting Software
   If your merchant account downloads your data into your software, you won't have to enter information twice, and your books will accurately reflect your bank balance.