We're Proud of Our Award-Winning Support
Innovative Merchant Solutions® was created to be a different kind of merchant processor: our number one focus has been on providing FREE best-in-class customer support. Our highly trained merchant experts answer you questions 24/7/365.
Below you'll find resources to answer many of the commonly asked questions. Remember, if you don't find what you need, call us at: 800-397-0707.
Topics by Service/Product
Find service and product-specific support, FAQs and resources.
More Online Help
Merchant Services Center
Search and report on 6 months of transactions and deposits, view your current merchant account statement, retrieve up to 13 months of statement history, and download change request forms to change your address, business name or bank checking account.Training
Get online help for many of the IMS services.Announcements
See the latest updates to support information.Developer Help
Get access to SDKs, developer support, and knowledgebase documents here.Debit Network Fee Schedule
Get the latest fees from all the major processing networks.Glossary Need to find out what a technical word means? Click above for a complete glossary, or search below for key terms and topics.
You Can ALWAYS Call Us!
You can always rely on Innovative Merchant Services for FREE live, person-to-person support, no matter what your question is—24/7/365!
Customer Service: 800-397-0707
